bcgames Platform Privacy Notice

This page describes what we collect when you use bcgames and how we keep that data protected. Our platform operates in jurisdictions where local law permits online gaming and sportsbook wagering. When you register, log in, deposit funds, place a wager, or withdraw winnings, we gather information necessary to verify your identity, process payments, detect fraud, and comply with applicable regulations.

We take data protection seriously. We encrypt sensitive information, restrict access to authorized staff only, and retain data no longer than legally required. Your privacy is not a secondary concern—it is foundational to how we operate. This notice explains our practices in plain language so you understand what happens to your information.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What Data We Collect on bcgames

We collect different categories of information depending on how you use bcgames. When you register for an account, we ask for your name, email address, phone number, and date of birth. This is the baseline data we need to create and manage your account.

Before you can withdraw funds, we require identity verification. We ask you to upload a copy of your national identification (ID card or passport) and proof of address (utility bill, rental agreement, or government documentation). We use this to confirm you are who you claim to be and to comply with Know Your Customer (KYC) regulations.

When you deposit or withdraw, we collect payment method details. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive confirmation from those payment processors. If you use a mobile banking, local payment, online payment, or e-wallet virtual account, we log the transaction details. We do not store your complete bank account numbers or card numbers—payment processors handle that encryption.

When you place a wager or play a game, we log the details: what game or market you accessed, your stake, the outcome, and the timestamp. This helps us settle disputes, investigate unusual patterns, and comply with regulatory reporting requirements. We also track your IP address, device type, and operating system to detect fraud and account takeover attempts.

Communication and support data

If you contact our support team via email or live chat, we keep records of those conversations. This helps us handle your inquiry, follow up if needed, and improve our support process. We may use your email to send account notifications (verification status, withdrawal confirmation, security alerts). We do not use your email for unsolicited marketing unless you have opted in.

Account data

Name, email, phone, date of birth, national ID, proof of address. Required for account creation and verification.

Payment data

Transaction amounts, timestamps, payment method type (online payment, bank transfer, etc.), and confirmation references. We do not store full card or account numbers.

Game and wager data

Games played, stakes, outcomes, and timestamps. Used for settlement, dispute resolution, and regulatory compliance.

Technical data

IP address, device identifiers, browser type, and operating system. Used for fraud detection and account security.

Support data

Email and chat records related to your inquiries. We keep these to handle follow-ups and improve our service.

How We Use and Protect Your Data

Use of your information

We use the data we collect for specific purposes. First, we verify your identity and prevent fraud. Identity documents and address proofs let us confirm you are a real person and block duplicate accounts or money-laundering attempts. Second, we process your deposits and withdrawals. Payment data is shared with our payment processors (DANA, e-wallet, mobile banking, your bank) so funds can move between your account and bcgames.

Third, we settle your wagers. When you place a sportsbook bet on Liga 1 fixtures or Piala AFF tournaments, or play Aviator slots, we use game data to calculate your outcome and update your balance. Fourth, we comply with law. Many jurisdictions require gaming platforms to maintain transaction records, verify user identity, and report suspicious activity. We collect and retain data to meet those obligations.

Fifth, we improve our service. We analyse which games and markets are popular (without linking that data to individual users) so we can add features you want. We do not use your personal data for targeted advertising or sell it to third parties for marketing.

Data security and storage

We encrypt your data in transit (using industry-standard TLS/SSL protocols) and at rest (on our servers). We restrict access to your personal information to authorized staff who need it to do their jobs. We maintain firewalls, intrusion-detection systems, and regular security audits. Our servers may be located outside your jurisdiction; however, we apply the same security standards regardless of server location.

We retain your data as long as your account is active. Once you close your account, we delete most personal information within a standard retention period, except data we are legally required to keep (for example, anti-money-laundering records that may be required for several years). We do not keep your data longer than necessary.

Third-party processors and partners

We share your data with third parties only when necessary. Payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive payment details to process transactions. Fraud-detection services receive transaction data to identify suspicious patterns. If required by law or court order, we may share data with government authorities or law-enforcement agencies. We do not share your data with marketing companies or data brokers.

Our service providers (data centres, support platforms, analytics tools) sign data-processing agreements that require them to protect your information and use it only for purposes we authorize.

Your rights regarding your data

You have the right to request corrections. If your name, email, or other details are inaccurate, contact us and we will update them.

You have the right to request deletion of your account and associated data, subject to legal retention obligations and any outstanding account balances or disputes. Contact our support team to initiate account closure.

You do not have the right to withdraw consent to data processing if that processing is required by law (for example, KYC verification is legally mandatory in most jurisdictions, so we cannot delete identity documents on request).

Cookies and tracking technologies

We use cookies to remember your login session, store your language preference, and track your activity within bcgames so we can provide a seamless experience across pages. These are session cookies (deleted when you log out) or persistent cookies (stored locally and used to recognize you when you return). You can disable cookies in your browser settings, but some bcgames features may not work properly without them.

We do not use third-party tracking pixels or analytics tags that follow you across the internet. We use internal analytics tools to understand how users navigate bcgames, but that data is aggregated and not linked to individual accounts.

Contact and data subject requests

If you have questions about our privacy practices, want to request access to your data, or wish to close your account, contact our support team at [email protected] or use the live-chat widget in your account. We respond to data-subject requests within a few business days. For formal requests under data-protection law, you can also write to the address listed on our Legal Notice page.

If you have concerns about how we handle your data, we encourage you to contact us first. If you remain unsatisfied, you may have the right to lodge a complaint with your local data-protection authority, depending on your jurisdiction.

This privacy notice was last updated at the date shown on our website. We may update it to reflect changes in our practices or legal requirements. Significant changes will be announced via email to active users. Your continued use of bcgames after such changes constitutes your acceptance of the updated policy.